Returns Policy

We want to be sure you’re as happy with your FREYAT products as we are. If you’re not satisfied with your purchase, you can return it for a refund within 45 days of your receipt*.Please note that a 10% restocking fee will also apply to any order that includes free shipping.

  • If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
  • If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason,shipping fee will be returned to your credit card or original method of payment.
  • If your return is approved, you will receive return address information.This return policy only applies to products purchased directly from FREYAT via website.
  • All returns are processed within 3 business days and confirmation is provided via email.

INS AND OUTS OF THE FREYAT RETURN POLICY

Please contact customer service for return authorization information by e-mail support@freyat.com  within 45 days of receipt of your order. 

REFUND(if applicable)

All merchandise must be returned in its original packaging for refunds and exchanges.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.FREYAT does not offer store credit or gift cards for returned products. FREYAT does not accept returns on customized products or items purchased outside of FREYAT.com.

LATE OR MISSING REFUNDS(if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@freyat.com 

EXCHANGES(if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and our customer service will contact you.New item will be processed within 1-3  business day.

SHIPPING

You may use a shipper of your choice to return your items. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

FREYAT does not price match with dealers or competitors.